Our Board of Directors

This Privacy Policy describes how Suranjali Canada ("we", "our", or "us") collects, uses, and shares information about you when you visit our website at suranjali.org, register for events, donate, or contact us.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number when you fill out our contact or artiste intake forms
• Donation information — payment and billing details processed securely through Zeffy
• Event registration — ticket purchase information processed through Zeffy
• Communications — messages you send us via email or our contact form

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages via Google Analytics.

2. How We Use Your Information

• To process donations and issue tax receipts (as required by Canadian law)
• To confirm event registrations and ticket purchases
• To respond to your inquiries and support requests
• To send you updates about upcoming events, concerts, and programs (with your consent)
• To evaluate and respond to artiste performance applications
• To improve our website and services using anonymized analytics data
• To comply with legal obligations under Canadian non-profit regulations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Zeffy — our payment and ticketing platform, for processing donations and event ticket sales
• Formspree — our form processing service, to receive and forward your contact and artiste form submissions
• Google Analytics / Google Ads — anonymized analytics data to understand website traffic and improve our advertising
• Government authorities — when required by Canadian law, including CRA reporting for charitable donations

4. Google Analytics & Advertising

Our website uses Google Analytics (Measurement ID: G-Q8L77RNXT7) and Google Ads (Account: AW-354576307) to understand how visitors use our website and to measure the effectiveness of our advertising campaigns. These services may use cookies and collect anonymized data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Canadian law. Donation records are retained for a minimum of 7 years for tax and regulatory compliance. You may request deletion of your information at any time by contacting us.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to receiving marketing communications at any time
• Request deletion of your personal information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

Our website uses cookies for analytics and advertising purposes (via Google Analytics and Google Ads). You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. Payment data is processed through Zeffy's secure, PCI-compliant infrastructure and is never stored on our servers.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

By accessing and using the Suranjali Canada website (suranjali.org), donating, registering for events, or submitting an artiste application, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. About Suranjali Canada

Suranjali Canada is a registered not-for-profit organization incorporated in Ontario, Canada, dedicated to the preservation and promotion of Indian classical music. We are committed to transparency, cultural education, and supporting emerging artists.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site in any way that violates applicable Canadian federal or provincial laws or regulations
• Transmit unsolicited commercial communications (spam)
• Attempt to gain unauthorized access to any part of our systems
• Reproduce, distribute, or republish our content without prior written permission

3. Donations

All donations made through our website are processed by Zeffy, a secure third-party platform. By making a donation, you confirm that:

• You are the authorized holder of the payment method used
• All donation information provided is accurate and complete
• Donations are voluntary and non-refundable unless required by law
• Tax receipts will be issued for eligible donations in accordance with CRA guidelines
• Suranjali Canada reserves the right to use donations at its discretion to fulfill its charitable mission

4. Event Tickets & Refund Policy

Tickets purchased through Zeffy are subject to the following terms:

• All ticket sales are final. Refunds are not available unless the event is cancelled by Suranjali Canada
• In the event of cancellation, ticket holders will be notified via the email provided at registration and offered a full refund or credit
• Tickets are non-transferable except with prior written approval from Suranjali Canada
• Group discount of 20% applies to bookings of 5 or more tickets. Contact us directly for group bookings
• Children attend free. Child tickets must be accompanied by a paid adult ticket

5. Artiste Intake Form

Submission of an Artiste Intake Form does not guarantee a performance opportunity. Suranjali Canada reserves the right to accept or decline applications at its sole discretion. By submitting, you confirm all information provided is truthful and that you own or have rights to any performance materials referenced. We will contact selected applicants directly.

6. Intellectual Property

All content on this website — including text, images, logos, audio, and video — is the property of Suranjali Canada or its licensors and is protected by Canadian copyright law. You may not reproduce, distribute, or create derivative works without our express written permission. The Suranjali Canada name and logo are trademarks of the organization.

7. Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses. Event details (dates, venues, performers) are subject to change without notice.

8. Limitation of Liability

To the fullest extent permitted by Ontario law, Suranjali Canada shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or attendance at our events. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Photography & Recording at Events

By attending a Suranjali Canada event, you consent to being photographed or recorded for our promotional and archival purposes. If you do not wish to appear in photos or videos, please notify staff at the event entrance. Photography and recording of performances by attendees is permitted for personal use only; commercial use requires written permission.

10. Google Ads Policy Compliance

Suranjali Canada uses Google Ads (Account ID: 697-978-5572) to promote our events and programs. All advertising complies with Google's advertising policies. We do not engage in misleading advertising, and all claims made in our ads accurately represent our organization, events, and services. Users who click our ads will be directed to relevant, accurate landing pages on this website.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website following changes constitutes acceptance of the new terms.

13. Contact Us